MARCH 20 – 22, 2009
GOOD to BEST
4th Annual Healthcare Food Service Industry Update
For Healthcare Professionals
San Diego, California

FSD’s and their boss and non-food service department heads are invited

Conference Theme  New Tactics for Surviving Skyrocketing Prices (SSP) Are YOU Prepared?  Tools, training, and support to avoid or minimize staffing cutbacks, service reductions and budget cuts that will result from increases to food and supply costs over the next 2 years. Paradise Point RESORT & SPA 1404 Vacation Road San Diego, CA 92109 (858) 274-4630 The least expensive and most powerful educational event held over a 3-day weekend in North America.  No registration fee, no fee to join.  This event sells out 90 days in advance, so sign up now to reserve your space. FEATURED SPEAKERS:
		Ira Kaplan President IRINOX USA		Carlton Green, Ph.D. Silver Plate Winner/Author DM&A
John Giambarresi, CDM, CFPP Executive Success Coach DM&A		Bill Klein, CEC Chief Executive Officer DM&A		Don Miller, RD, CEC Room Service Coach DM&A		Mike Purcell President Multiteria
Ron Sabatini, CEC Executive Success Coach DM&A		Andrew Shakman President & CEO LeanPath, Inc.		Kathy Stephens, PhD, RD, LD Executive Success Coach DM&A		Richard Young Sr. Engineer/ Dir. of Education Food Service Technology Center

DETAILED SCHEDULE
	THURSDAY, MARCH 19
	Welcome to “America’s Finest City” – San Diego!
5:00pm – 9:00pm	Join us for a meet & greet in the Hospitality Suite. Come by, say hello and have a complimentary beverage with us. Sponsored by R&R Enterprises & Common CENTS Solutions
	FRIDAY, MARCH 20
7:00am – 7:45am	Registration & complimentary continental breakfast
7:45am – 8:00am	Opening remarks & introductions
8:00am – 9:00am	Opening Keynote – Food Shortages and Skyrocketing Prices on Everything & You Want Me to Have, “A Lovely Day?” Ira Kaplan, President – Irinox USA Ira is an entertaining speaker with a terrific message.
9:00am – 9:30am	Break & Quality time with Sponsors
9:30am – 10:30am	The Power Of Purpose Carlton Green, Ph.D. – Executive Success Coach, DM&A Dr. Green is a Silver Plate Winner, author, and professional speaker.
10:30am – 11:00am	Break & Quality time with Sponsors
11:00am – 12:00pm	The Latest Innovations to Create Functional, Attractive and Successful Cafés in Healthcare Mike Purcell – President, Multiteria Mike helps FSD’s develop cafés that please customers, thus, increasing sales.
12:00pm – 1:00pm	Complimentary Box Lunch
1:00pm – 2:00pm	Field-Tested and Proven Strategies to Reduce Costs and Increase Savings in Healthcare Food Service Bill Klein – Chief Executive Officer, DM&A Bill has helped so many clients save money, that he has been nicknamed “Dollar Bill”.
2:00pm – 2:30pm	Break & Quality time with Sponsors
2:30pm – 4:30pm	Room Service Private Session For those wanting details on how to implement room service or how to cost justify room service. Don Miller – Room Service Coach, DM&A Bill Klein – Chief Executive Officer, DM&A Chef Don and Bill Klein help FSD’s design Room Service right the first time.
4:30pm	Room Service Coaching Scheduled by Request
6:00pm – 10:00pm	Las Vegas Gala Event – Dinner & Casino Night Prizes every 30 minutes!  Join us in a night of fun, laughs, dining, and casino action complete with craps, roulette, and blackjack (for entertainment only). Each person will be given “funny money” to gamble and compete for door prizes. The hotel Chef has prepared a special buffet for Good to Best.
	SATURDAY, MARCH 21
7:00am – 7:50am	Complimentary continental breakfast
7:50am – 8:00am	Warm Up Exercises Don Miller – Chairman & Founder, DM&A
8:00am – 9:00am	What are the Key Weaknesses Keeping Food Service Teams from Evolving from Good to Best A summary of what the DM&A team sees in the field. Don Miller – Chairman & Founder, DM&A
9:00am – 9:30am	Break & Quality time with Sponsors
9:30am – 10:30am	How to Take the Best from Other Segments of the Industry and Apply to Your Department – Get Creative, Think Outside the Box Executive Chef John Giambarresi, CDM, CFPP – Executive Success Coach, DM&A Chef John is a humorous, high-energy speaker with down-to-earth solutions.
10:30am – 11:00am	Break & Quality time with Sponsors
11:00am – 12:.00am	A New System to Help You Control Waste and Overproduction to Reduce Food Cost by 2% Andrew Shakman – President & CEO, LeanPath, Inc. An overview of a program that can be purchased after a modest expense that enables hospitality and foodservice managers to reduce food waste, lower food cost, and operate a greener facility.
12:00pm – 1:00pm	Complimentary pizza and salad luncheon
1:00pm – 1:30pm	Break & Quality time with Sponsors
1:30pm – 2:30pm	How to Save Energy and Water as Part of Your Going Green Initiative Richard Young – Senior Engineer and Director of Education, Food Service Technology Center Water rationing is here already. Soon FSD’s will be asked for a plan to save water and energy. This talk will help you get prepared.
2:30pm – 3:30pm	Break & Quality time with Sponsors
3:30pm – 4:30pm	What Chefs and Production Managers Should Do to Control Costs and Run an Effective Kitchen Executive Chef Ron Sabatini, CEC – Executive Success Coach, DM&A Chef Ron is a fun, dynamic speaker with basic hints-and-tips that can be put into action immediately.
Afternoon & Evening	Relax and enjoy Paradise Point and San Diego on your own!
	SUNDAY, MARCH 22
Reminder	If you are departing today Sunday, please remember the 12:00 hotel check out time. If you require transportation to the airport, make your arrangements with the front desk.
7:00am – 8:15am	Complimentary continental breakfast.
8:15am – 9:15am	Key updates to help you succeed in 2009 – Part I Kathy Stephens, RD, Ph.D. – Executive Success Coach, DM&A Session includes annual updates on important topics such as: Joint Commission, customer satisfaction, benchmarking, employee satisfaction, clinical operations, management, and self-directed clinical teams. This session is a major hit every year.
9:15am – 9:30am	Break & Quality time with Sponsors
9:30am – 10:30am	Key updates to help you succeed in 2009 – Part II Kathy Stephens, RD, Ph.D. – Executive Success Coach, DM&A
10:30am – 11:00am	Closing thoughts and words of wisdom Carlton Green, Ph.D. – Executive Success Coach, DM&A

ATTIRE: Casual dress.  Hawaiian shirts great.  No formal activities.  We want you to relax.

Note: This event has been planned at a time of year to avoid competing with National HFM and ASHFSA events.

Don Miller & Associates honors and thanks the following companies for their significant support, financial contributions, and passion for helping Food Service Directors reach the highest levels of excellence: