| |
February 10th – 12th, 2006
Good
to Best
Annual Healthcare Food
Service Industry Update
in Beautiful San Diego, California
| Goals:
|
1) To
provide you and your team with a roadmap to quickly travel to the top
of your field.
2) We will provide you with up-to-date solutions to critical
healthcare food service challenges. All “meat”, no “fluff”
information.
3) You will speak one-on-one with industry leaders and receive
advice on your projects and issues. |
| Cost:
|
$200. This is
an annual non-profit event being offered by industry leaders as a
service to the profession. Net proceeds will be donated to charity. A
limited number of scholarships are available. |
| CEU
Credits: |
16 |
| Date:
|
February 10,
11, 12, 2006 (Fri, Sat, Sun) |
|
Location: |
 Bahia
Resort Hotel
998 West Mission Bay Drive
San Diego, California 92109
(858) 488-0551
www.bahiahotel.com
Secluded on its own private 14-acre peninsula, the Bahia Resort Hotel
surrounds you with sun-drenched luxury in a year-round Mediterranean
climate. Because its scenic location is in the heart of San Diego’s
famous Mission Bay, spectacular views of the Pacific Ocean can be
enjoyed. Discover lush tropical gardens, winding walkways, gentle
ocean breezes and warm, sandy beaches. You'll be close to all the
major attractions, adventure, recreation, culture and excitement of
bustling downtown San Diego. |
Conference Schedule
Friday,
February 10
|
|
|
7:00am – 8:00am
8:00am – 8:15am
8:15am – 10:00am
|
Registration & complimentary
continental breakfast
Location: Paddle Boat
Opening
remarks & introductions
Host:
Don Miller, RD, CEC
Don Miller & Associates
How to
transform a challenged team into a high performance team in one year –
The UCLA Medical Center success story
Silver Plate Winner
Carlton Green, Ph.D., Vice President
– Don Miller & Associates
They
said, "IT CAN'T BE DONE". This is the story of how Carlton Green led
a team of 400 employees from dysfunctional to greatness in one year.
In the process, $11 million per year was saved, annual sales increased
by $1.2 million per year and customer satisfaction SOARED to 98
percentile. Carlton and his team were subsequently awarded the food
service industry’s highest honor – The Silver Plate Award.
|
|
10:00am – 10:30am |
Break &
refreshments
Book signing – Everyone
receives a complimentary copy of Carlton’s new book, “Critical
Success Factors for Effective Leadership”.
Books sponsored by R&R Enterprises.
|
|
10:30am – 11:15am |
Opening a new
state-of-the-art $6 million hospital food service café – Tuscan theme.
John Biswanger, CEC, CFE,
Café Renovation, Project Planner, Troubleshooter, Retail Catalyst –
Don Miller & Associates
Challenges, pitfalls, and menu successes. Things you should know
about architects, food facility designers and hospital construction
projects before you get started.
|
|
11:15am – 12:15pm |
Room service
is revolutionizing hospital patient meal service. Where do you
begin? Cost and benefits.
Richard Bresnahan & Brian
Nugent, Room Service Specialists – Don Miller & Associates.
This
session is a teaser for the afternoon workshop, round table, Q&A
session for people wanting more details about room service.
|
|
12:15pm – 1:30pm |
Lunch on your own
|
|
1:30pm – 2:30pm |
Room Service
Workshop Q&A Session
Richard Bresnahan &
Brian Nugent, Room Service Specialists – Don Miller & Associates
For
people wanting to get serious about planning room service at their
facilities.
|
|
2:30pm |
Room Service
Private Sessions. (By
appointment)
If you would
like a private session with a room service specialist, to discuss room
service issues, please select one of the following time slots
available. First come, first serve.
2:30 Richard Bresnahan
2:30 Brian Nugent
|
|
Evening |
Enjoy San
Diego!
On your own for dinner and
entertainment or join us on the Charter Bus to the Hotel del Coronado
($10 per person round trip).
On Friday at
4pm,
a charter bus will be going from the Bahia to the famous Hotel del
Coronado (www.hoteldel.com)
located on the beach on Coronado island (approx. 15 minute ride).
Sunset is around
5:20pm.
The bus will run continuously until
8:00pm.
Have a beverage at the bar overlooking green grass, palm trees, white
sands and the beautiful Pacific Ocean. Then have dinner at the same
location or at one of the other local restaurants, including our
favorite Mexican restaurant - Miguel's. The hotel has
beautiful quaint retail shops for those interested. The price is
$10 per person round trip. For planning purposes, please RSVP to
chefdon@cox.net immediately if you are interested. Just reply
"Yes-Coronado Friday" including how many people. |
|
Saturday, February 11
|
|
7:00am – 8:00am |
Complimentary
continental breakfast – Location: Paddle Boat
|
|
8:00am – 9:00am |
How we
transformed our food service department from good to best
Silver Plate Winner
Patti Dollarhyde, RD – Via Christi Med. Ctr.
|
|
9:00am – 9:10am |
Break &
refreshments
|
|
9:10am – 10:10am |
Short updates
on issues critical to your success: Press Ganey, Benchmarking, JCAHO,
Employee Job Satisfaction, Reducing the Number of Modified Diets Used
Kathy Stephens, Ph.D., RD, Transformation Catalyst – Don Miller &
Associates
|
|
10:10am – 10:30am |
How I saved
significant dollars by replacing new mothers fruit baskets and upscale
meals with a more impressive, but less expensive product by Oneida.
Sarah Caylor, RD, Food
Service Director – Delta Medical Ctr.
|
|
10:30am – 10:45am |
Break &
refreshments
|
|
10:45am – 11:45am |
Panel
Discussion – Why so many hospitals are hiring success coaches /
transformation catalysts? What are the coaches doing to help FSD’s
lead their departments from good to best?
Moderator:
Carlton Green, Ph.D.
Panel
Leaders:
Margaret Holmes, RD – Tahoe Forest Hospital
Elaine Tamura, MHROD, RD – St. Agnes Medical Center
Panel
Members:
Joe Eidem, CEC, AAC – Washoe Medical Center
Della Rieley, MS, RD – St. Mary’s / Reno
Danielle Jensen, MS, RD – Jackson County Memorial Hospital
Diane Gunter, RD – Mercy Medical Center Redding
Russell Barrios – Terrebonne Medical Center
Patricia Ours – Reid Hospital
|
|
11:45am |
Get ready to
depart for Don Miller’s house for a San Diego social complete with
Mariachi band, food & beverages.
Chef John
Biswanger (runner-up for White House Executive Chef) will be
demonstrating, preparing, and serving unique appetizers. Also cooking
is cookbook author Joe Eidem, CEC, AAC, Food Service Director – Washoe
Medical Center. Relax, enjoy, and get to know the industry’s top
leaders.
|
|
12:15pm |
Charter busses
depart to Don’s house (approximately 20 minute drive).
|
|
5:00pm |
Charter busses
leave from Don’s house back to the Bahia.
|
|
Sunday, February 12
|
|
7:00am – 8:00am |
Complimentary
continental breakfast – Location: Paddle Boat |
|
8:00am – 9:00am |
What is the
roadmap for improving team culture?
Silver Plate Winner
Carlton Green, Ph.D., Vice President – Don Miller & Associates
|
|
9:00am – 9:30am |
Break &
refreshments
|
|
9:30am – 10:15am |
Field-tested
and proven strategies to reduce costs and increase savings
Bill Klein, CEC, CFE,
CCM, Operations Management Specialist – Don Miller & Associates
|
|
10:15am – 11:45am |
Panel
Discussion – Dealing with Disasters: FSD’s surviving Hurricane Katrina
share their personal experiences.
Moderator:
Dennis West – Government Emergency Planning Officer
Panel
Members:
Robert Cobb, RD, LD – Memorial Hospital at Gulfport, Mississippi
Jimmy Lamy – Hancock Medical Center, Bay St. Louis, Mississippi
Jim Lloyd – Forrest General Hospital, Hattiesburg, Mississippi
Suzanne Otto, RD, LD – Garden Park Medical Center, Gulfport,
Mississippi
|
|
11:45am – 12:00pm |
Closing
remarks
Host Don Miller, RD,
CEC and Team
|
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ATTIRE: Casual dress. This is San Diego.
We want you to relax and be
comfortable!
|
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THANK YOU TO OUR SPONSORS:
PLATINUM
R&R
Enterprises Common CENTS Solutions
Don Miller & Associates, Inc.
GOLD
Pepsi
A la Cart Paterson Paper
Max Packaging RATIONAL USA
SILVER
Sara Lee
Foodservice Perdue Farms
Chicken of the Sea Ecolab
Unilever Foodsolutions |
|
Click here to
download a printable PDF version of the conference schedule.
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