March 9th – 11th, 2007
Good to Best
2^ND Annual Healthcare Food Service Industry Update
For Healthcare Professionals
San Diego, California

Featured Speakers
 Carlton Green, Ph.D.     Don Miller, RD, CEC
Kathy Stephens, Ph.D., RD     Kathy Lindow, RD, M.S., CNSD
Bill Klein, CEC, CFE,  CCM     Deanna Gunter, RD
Chef Joe Eidem, CEC, AAC     Dennis West

Goals:	1) To fine-tune your leadership “jets” to ensure your “top gun” status in the industry. 2) To provide you with the latest updates and innovations on key issues in the industry, such as customer satisfaction, JCAHO, benchmarking, employee job satisfaction, room service, cost containment, revenue enhancement, impressing your boss, dealing with stress. All meat – no fluff. 3) To provide this inexpensive educational event in one of the most beautiful settings in the U.S., San Diego, where you can combine an educational event with a family vacation. Check out all of the local attractions available for you and your family in this flyer. 4) To get out of the cold and snow if you happen to live there!
CEU Credits:	Up to 14
Date:	March 9, 10, 11, 2007 (Fri, Sat, Sun)
Location:	Kona Kai Resort 1551 Shelter Island Drive San Diego, California 92106 www.shelterpointe.com $150/night $150.00 per night for rooms with ocean or marina views (dual occupancy okay – same price). The Kona Kai Resort is on eleven acres of lush tropical gardens situated right at the tip of Shelter Island. It is uniquely located to allow easy access to all the exciting area attractions while providing a relaxing retreat from the intensity of dynamic San Diego. The Kona Kai Resort is five minutes from Sea World. The classic style of this San Diego Bay California hotel includes alabaster walls, red tile roofs and archways. These features set the tone of the resort and create a warm and relaxing atmosphere in a Mediterranean style. Completely renovated in 1995, the Kona Kai Resort has a wonderful atmosphere and colorful history as a destination for travelers from around the world.

Hot Topics & “Top Gun” Speakers

How to be a “Top Gun” catalyst in healthcare – Firing up your jets – by Carlton Green, Ph.D.  The latest leadership strategies for your personal jet (you) and your squadron (your team).  (1 hour)

Annual “Must Know to Succeed” Update to Keep your Jets Running Smoothly All Year – by Kathy Stephens, Ph.D., RD.  (1 hour minimum or whatever the audience requires.)
     «         JCAHO (the latest)
  «         Customer Satisfaction (e.g. Press Ganey, Gallup, etc.) (the latest)
     «         Benchmarking (the latest)
     «         Employee Job Satisfaction (the latest)

Are you “stuck” at your current success level? – So is everyone.  Learn how to get unstuck.  By Don Miller, RD, CEC.  (30 minutes)

How We Transformed Our Department from Good to Best – by Deanna Gunter, RD., Food Service Director, Mercy Medical Center Redding, A Catholic Healthcare West facility.  (30 minutes)

How Our Department Became the Model of Excellence in a 450-Bed Hospital.  Gallup Scores Soared and Customer Satisfaction Increased – by FSD Joe Eidem, CEC AAC.  (30 minutes)

How Hospitals Can Prepare For Major Disasters – by Dennis West, Government Emergency Planning Officer.  In our first conference we had testimonials from Hurricane Katrina victims who reviewed the devastation.  Dennis will share with us what he would do to prepare for huge disasters if he were a hospital CEO.

Liberalizing Your Diets – by Kathy Lindow, RD, M.S., CNSD.   A 30-minute focus on this subject with a suggested plan of action.

How to Improve Your Management Style – Panel discussion led by Don Miller, CEC, RD.  Studies have shown that many leaders are much more successful and happy after they make adjustments to their management style.  We’ll help you audit your style and then show you how to adjust the areas needing improvement.  Involves audience interaction including testimonies from FSD’s who have successfully modified their style and consequently are enjoying greater success.

How to Change Your Team Culture – by Carlton Green, Ph.D.  A one-hour focus for those that want to change their team culture from ‘status quo’ to ‘Gung Ho’!  Lead your team to their full potential.  If the Ritz Carlton can do it, you can do it.

Field-tested and proven strategies to reduce costs and increase savings – by Bill Klein, CEC, CFE, CCM.  Includes how to get control of catering, floor stocks, your cash registers and backdoor.  (1 hour)

Are You Pretending to Know it All? – If so, STOP and you will be more successful faster.  Carlton Green, Ph.D. explains.  (30 minutes)

Are the Inmates Running the Asylum? – Find out how others are gaining control of their departments.  (30 minutes)

How to Positively Influence What Your Boss Thinks of You.  Being Proactive. – We’ll show you exactly what to show your boss each week or bi-monthly to wow him/her. (30 minutes)

How to Protect Your Aircraft Carrier (Department) from Hostile Takeover –  Details – “Top Secret”. 

Optional Friday Afternoon Topic

Room Service – To do or not to do?  We’ll answer the question for you and provide you with a written plan of action to include a cost range and timeline.  Then for those that want individual help, you can meet one-on-one with a room service expert – no charge.
 

Schedule-At-A-Glance