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APRIL 1 - 3, 2011
GOOD
to
BEST
6th
Annual Healthcare Food
Service Industry Update
For Healthcare Professionals
San Diego, California
The
least expensive and most powerful educational event
held over a 3-day
weekend in North America.
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KEYNOTE
SPEAKERS: |
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Chris Thrash
Professional Speaker,
Trainer & Author |
Marilyn Sherman
"America's Food Service Speaker" |
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| FEATURED
SPEAKERS: |
 |
 |
|
 |
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Sylvia Escott-Stump, MA, RD,
LDN
President-Elect
American Dietetic Association |
Matt Otchet
President
Computrition |
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Deanna Gunter, RD
FSD and Customer Service Director
Mercy
Medical Center Redding
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Char Norton
Executive Success Coach
DM&A
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Ruby Puckett, MA, FCSI
Silver Plate
Winner
Senior
Advisor, DM&A
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 |
 |
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 |
Bill Klein
Chief
Executive Officer
DM&A
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Ron
Sabatini, CEC
Executive
Success Coach
DM&A
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Michelle Hoppman, LRD, CDE
Executive
Success Coach
DM&A
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Paradise Point
RESORT & SPA
1404 Vacation Road
San Diego, CA 92109
(858) 274-4630
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Hotel:
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Paradise
Point Resort & Hotel - SOLD OUT!!!
Back up hotel:
Hilton San Diego Resort & Spa
www.sandiegohilton.com
619-276-4010
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Goals:
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1) To
fine-tune your leadership “jets” to ensure your “top gun” status in
the industry.
2) To provide you with the latest updates and innovations on key
issues in the industry, such as customer satisfaction, JCAHO,
benchmarking, employee job satisfaction, room service, cost
containment, revenue enhancement, impressing your boss, dealing with
stress. All meat – no fluff.
3) To provide this inexpensive educational event in one of the most
beautiful settings in the U.S., San Diego, where you can combine an
educational event with a family vacation. Check out all of the local
attractions available for you and your family below.
4) To get out of the cold and snow if you happen to live there! |
Required
Meal Package: |
$200. Includes
5 meals plus gala event and dinner.
This is an annual event being offered by industry leaders as a
service to the profession. Attendance is limited.
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| CEU
Credits: |
15 |
| Date:
|
April 1, 2, 3
, 2011 (Fri, Sat, Sun) |
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ATTIRE:
Casual dress. Hawaiian shirts great. No formal activities.
We want you to relax.
Note: This event has been planned at a time of year to avoid competing
with AHF and other national events.
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CONFERENCE FOCUS:
Customer Service and Healthcare Trends
CLICK
HERE FOR PRINTABLE DETAILED SCHEDULE
HOT TOPICS:
Keynote - How to Reach the Highest Levels in Customer
Satisfaction Scores
Chris Thrash
Professional Speaker, Trainer & Author
Ties That Bind...The HCAHPS Process
Deanna Gunter, RD
FSD and Customer Service Director
Mercy Medical Center Redding
Operator Spotlight - Performance Improvement Success Stories
(Customer Satisfaction to the High Nineties,
Millions of Dollars Recovered by
Coding Malnutrition, Dramatic Retail Sales Increases, Culture
Transformation)
Managing Conflict in the Workplace
Sylvia Escott-Stump, MA, RD, LDN
President-Elect, American Dietetic Association
Successfully Managing Room Service and Timing of Insulin
Delivery
(Including Case Studies)
Michelle Hoppman, LRD, CDE
Executive Success Coach, DM&A
Cutting Edge Healthcare Trends and Concepts
That Will Revolutionize the Industry
Bill Klein
Chief Executive Officer, DM&A
Keynote – How to Deliver Ideal Customer Service to
People from 4 Different Generations
Chris Thrash
Professional Speaker, Trainer & Author
Getting Connected, Technically ∞ What You Need to Know Now
Matt Otchet
President, Computrition, Inc.
World Class Hospital Room Service
Ron Sabatini, CEC
Executive Success Coach, DM&A
Disaster Planning 101
Ruby P. Puckett, MA, FCSI
Char Norton, MS, RD, FADA, FCSI, FHCFA
Executive Success Coaches, DM&A
Whose Comfort Zone Are You In? Closing General Session
Marilyn Sherman
“America’s Food Service Speaker“
Room Service One-on-One Private Coaching
CLICK
HERE FOR PRINTABLE DETAILED SCHEDULE
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The Good to Best Association honors and thanks the
following 2011 Good to Best Sponsors for their significant support, financial
contributions, and passion for helping Food Service Directors reach
the highest levels of excellence:
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