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Appropriate Supervisory
Behavior In A Destination 10 Environment
As Don and I travel from facility to
facility helping departments “kick it up a notch” to the 10-level, we
often see a “glitch” that is shared by most facilities. For example, a
common problem is that some management personnel are keeping the team from
winning (getting to the 10 level), or at least slowing the winning process
down by not conducting themselves in an appropriate manner. And, Food
Service Director’s are finding it a challenge to deal with this problem
for various reasons.
This newsletter is intended to help Food
Service Director’s and other management team members address this common
challenge.
The following are important concepts and/or
behaviors that a supervisor must understand to be successful.
Destination 10 Responsibilities for key
supervisors or middle managers:
1.) Supervisors
must be “tuned in”, mentally, each day to their team members needs.
2.) Supervisors
must arrive to work positively energized so that they can set the
pace, and be an example for others to follow.
3.) Supervisors
must always show support for their fellow management team members,
especially in front of subordinates. Any differences in opinion on the
management team should be discussed in private. In other words the
management team must show a “United Front”.
4.)
Supervisors must remember that the key to their individual success is
tightly woven into the success of the supervisory team, as a whole.
Destination 10 Winning Behavior for
supervisors and managers:
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Follow-through on anything you’ve
promised to team members, customers or your boss. Follow- through adds
to your credibility and builds trust. -
Be visible and accessible to your
team and customers. They need to know you are “there” for them. -
Address improper behavior as it
happens, don’t pass the buck on to the next supervisor or save them
for the next shift. Your team and peers will see through this behavior
and resent it. -
Practice proper documentation.
“Write it down - if it’s not documented, it didn’t happen”.
How many times have you heard this before?
Bottom
Line - “To Win, Act Like A Winner”
Don Miller, R.D., C.E.C.
Nancy Yezzi, R.D., L.D.
Bill Klein, C.I.C.
Success Coaches
Don Miller and Associates
346 Crestview Drive
Bonita, CA 91902
(619) 656-2100 PST
(619) 656-1321 fax
chefdon@cox.net
http://www.chefdon.com
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