Don Miller & Associates - Hospital Room Service and Healthcare Food Service Consulting

"A true blessing! Customer satisfaction scores are way up. Cafe sales are up. Department morale is up. I can't imagine being without the coaches and the Good to Best process. It is more effective than we had ever dreamed possible. And it pays for itself."

Deanna Gunter - FSD, California (2 year veteran)

"A one-of-a-kind process. I've been doing it for 5 years. Press Ganey 34 to 94, plus department transformation. I love having Executive Success Coaches to help myself and my team be the best. It's the only way to go."

Danielle Jensen - FSD, Oklahoma (5 year veteran)

"Holy cow! The most powerful process I have ever seen or heard of in my entire career. Without it I could not have moved forward. It's great to have a team of coaches and mentors. We saved $80,000 a year. I highly recommend them to everyone. It pays for itself."

Joe Vasta - FSD, Indiana (6 month veteran)

"I've been in the business 35 years. I've never seen or heard of a process like Good to Best - D/10. I've been using it for 2 years now. Any FSD's wanting to take their department from Good to Best should take a look at it ASAP. The process pays for itself.”
Diane Heilman - FSD, Kansas (2 year veteran)

"I started 3 years ago. Incredible! We are now considered a model department in the hospital. Couldn't live without my coaches and the playbook. All scores are way up. I was just named Most Professional Chef in America by the American Culinary Federation. Having coaches and a playbook is the trick. Feel free to call me at (775) 982-4694 for details."
Joe Eidem - FSD, Nevada (3 year veteran)

"I started one year ago. All our scores are up. To my surprise, I was just named the department head of the year. I wouldn't want to be without my coaches and the Good to Best process ever again."
Karen Panchari - FSD, California (1 year veteran)

"Amazing. Our department is now used as the standard of excellence by administration. We would never want to be without the coaches and the Good to Best system. We plan to use it forever."
Della Rieley - FSD, Nevada (4 year veteran)

"I've been in the business 30 years. I wish I had the Good to Best playbook and success coaches 30 years ago. Everyone needs it. There's nothing else like it. They are coaches not consultants. We really appreciate that. I’m sooooo glad I have them."
Margaret Holmes - FSD, California (10 year veteran)

"Don Miller & Associates helped us out of a serious bind. We were stuck in the “mud”. Now we are on the road from Good to Best. Administration now considers our department the hospital model for change. The Destination 10 process really works. I will use it for the rest of my career."
Deedra Miller-Hoffart, MS, LRD

"I will always be indebted to Don Miller & Associates for helping our department get on the road from Good to Best. With their guidance and Destination 10 process, our entire team culture has gone from not so happy to very happy. Sales are skyrocketing, customer satisfaction is soaring. In short we have been transformed. They are not just consultants, they are coaches and mentors."
Suzanne Kellon

DM&A literally kept me from losing my job after 25 years. My food service is in the process of being revolutionized. No one could have helped myself and my team like DM&A. They are simply the best.
Sharon Stringham

"If it were not for the Don Miller &Associates team, I would have quit my overwhelming job. The Good to Best/Destination 10 process provided a roadmap to guide us from unhappy and dysfunctional to happy and functional. They are simply the best of the best."
Terrie Burris