“We wanted to go for Gold. We wanted the Perfect 10. So, we called DM&A. After implementing the Destination 10 Process, we increased our patient satisfaction to 98%, reduced operating costs by $120,000 the first year, and created a first class foodservice program. We went from Good to Best thanks to DM&A.” Robert Darrah – FSD Legacy Retirement Communities Nebraska
	"A true blessing!  Customer satisfaction scores are way up.  Cafe sales are up.  Department morale is up.  I can't imagine being without the coaches and the Good to Best process.  It is more effective than we had ever dreamed possible.  And it pays for itself." Deanna Gunter, RD - FSD Mercy Medical Center Redding California
	"Holy cow!  The most powerful process I have ever seen or heard of in my entire career.  Without it I could not have moved forward.  It's great to have a team of coaches and mentors.  We saved $80,000 a year.  I highly recommend them to everyone.  It pays for itself." Joe Vasta - FSD Memorial Hospital of South Bend Indiana
	“The Good to Best – Destination 10 Quality Improvement process has greatly assisted the Huron Perth Healthcare Alliance, Nutrition & Food Services Departments. They have encouraged and fostered transformation in the department. Destination 10’s systematic, step-by-step process has inspired each of my team members to become the best that we can be, with the resources that we have. Customer service is now the focus and our culture is now more motivated to embrace it. Destination 10’s coaches have paved the way and inspired us to rethink how we deliver our part of the patient care experience. Our patient trays have never looked better. Our cafeteria food and serving area has been improved 100%. I cannot think of any downside to Destination 10. Every hospital food service that wants to be a winner should adopt the Good to Best - D/10 process as soon as possible.” Jane Graul – FSD Huron Perth Healthcare Alliance Ontario, Canada
	"A one-of-a-kind process.  I've been doing it for 5 years.  Press Ganey 34 to 94, plus department transformation.  I love having Executive Success Coaches to help myself and my team be the best.  It's the only way to go." Danielle Jensen MS, RD, LD - FSD Jackson County Memorial Hospital Oklahoma
	The University of Colorado Hospital Food & Nutrition department brought in Don Miller & Associates to work with us in implementing our Room Service Program. They met with our leadership group to assess our strengths and weaknesses, reviewed the kitchen set up and did some customer service training with the entire staff. Next they reviewed our room service menu and made some significant improvements both in the design and options we were offering. On a return visit they worked with our call center, the dietitians and our culinary staff and made recommendations for improvements in scripting, dietitian coverage and worked to improve food production and presentation. They worked with the retail staff to spruce up the decorations in the cafeterias and offered suggestions for plate presentation. They assisted us in updating our policies and procedures and task analysis. They brought a high level of excitement that permeated our staff and they all looked forward to working with the consultants. We felt very fortunate to work with such a talented group of people and feel our entire department benefited from their knowledge, expertise and experience. In my experience in the hospitality business this was a very unique, enthusiastic and well organized group of people. Their expertise in assessing this facility was well beyond my expectation. Mark Raymond – FSD University of Colorado Hospital Colorado
	"I've been in the business 35 years.  I've never seen or heard of a process like Good to Best - D/10.  I've been using it for 2 years now.  Any FSD's wanting to take their department from Good to Best should take a look at it ASAP. The process pays for itself.” Diane Heilman, MPH, RD, LD - FSD Susan B. Allen Memorial Hospital Kansas
	"I started one year ago.  All our scores are up.  To my surprise, I was just named the department head of the year.  I wouldn't want to be without my coaches and the Good to Best process ever again." Karen Panchari, MS, RD - FSD Glendale Memorial Hospital California
	"I've been in the business 30 years.  I wish I had the Good to Best playbook and success coaches 30 years ago.  Everyone needs it.  There's nothing else like it.  They are coaches not consultants.  We really appreciate that.  I’m sooooo glad I have them." Margaret Holmes, RD - FSD Tahoe Forest Hospital California
	"Don Miller & Associates helped us out of a serious bind. We were stuck in the “mud”. Now we are on the road from Good to Best. Administration now considers our department the hospital model for change. The Destination 10 process really works. I will use it for the rest of my career." Deedra Miller-Hoffart, MS, LRD - FSD Trinity Hospital North Dakota
	"I will always be indebted to Don Miller & Associates for helping our department get on the road from Good to Best. With their guidance and Destination 10 process, our entire team culture has gone from not so happy to very happy. Sales are skyrocketing, customer satisfaction is soaring. In short we have been transformed. They are not just consultants, they are coaches and mentors." Suzanne Kellon, MS, RD, CDE - FSD San Antonio Community Hospital California
	DM&A literally kept me from losing my job after 25 years. My food service is in the process of being revolutionized. No one could have helped myself and my team like DM&A. They are simply the best. Sharon Stringham, RD - FSD Mills Peninsula Hospital California
	"I started 3 years ago.  Incredible!  We are now considered a model department in the hospital.  Couldn't live without my coaches and the playbook.  All scores are way up.  I was just named Most Professional Chef in America by the American Culinary Federation.  Having coaches and a playbook is the trick.  Feel free to call me at (775) 982-4694 for details." Joe Eidem, CEC, AAC - FSD Retired Now DM&A Coach Renown Medical Center Nevada
	"Amazing.  Our department is now used as the standard of excellence by administration.  We would never want to be without the coaches and the Good to Best system.  We plan to use it forever."  Della Rieley MS, RD - Former FSD Now DM&A Coach St. Mary's Regional Medical Center Nevada